FAQ

Can I return a product?

We accept change of mind returns within 30 days of purchase on products, provided they are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us. 

Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition. 

Please note the shipping back cost of an unwanted product and isn't refundable by Maoli. We recommend sending your product back with a reliable courier, as we're not able to provide support should items go missing before they reach us.  

Please pack your products well and send to our address: 

Maoli Botanicals 
Kipawa, Kitunda Road 
Dar es Salaam - Tanzania.
Contact: +255 742 160 264  

 
Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition.

Yes, we will process your return within 2-5 days of receiving it and update you by email / SMS. Please allow an extra day for your refund to appear on your account

You'll be refunded through the same payment method as your order.

Once your return has been processed, we will send you an update to let you know. Your return will generally be processed within 5 business days of its arrival back to our warehouse. Please allow an extra day for your refund to appear on your account. 

We're sorry to hear you've received a faulty item or one that was damaged on its way to you. 

No need to send it back, simply  Contact Us  and we'll sort this out for you. 

If your product is faulty, please let us know your product's batch and/or expiry date. 

For a damaged product - please send us a photo at  info@maolibotanicals.co.tz when possible. 

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it. 

We cannot accept returns of products you have personal sensitivities to.  

Please check your product labels carefully for ingredients you may be sensitive to. 

We are very happy to answer any questions about our products if you need advice, email us at info@maolibotanicals.co.tz , or talk to us via our Online Chat. 

We are more than happy to help you to cancel your order if it has not been dispatched yet. 

Please contact us as soon as possible after placing your order so that we can arrange this for you.

My order has not been dispatched yet, how can I cancel it?

Please contact us as soon as possible after placing your order. We process our orders very quickly, so please let us know as soon as you can.

My order has been dispatched, how can I cancel it?

You can either return it to us once it's arrived, for a full refund. You can find all the information you need to return your products in our Returns FAQ's.

Our Returns address is:

Maoli Botanicals 
Kipawa, Kitunda Road 
Dar es Salaam - Tanzania.
Contact: +255 742 160 264

Our team will process your return within 5 working days and update you by email / SMS.

We offer the following payment options:

• Credit Card
• PayPal
• Mpesa

As soon your order been successfully placed, you will receive an order confirmation email / SMS.

To use your discount code, simply enter the code into the "DISCOUNT CODE / FREE GIFT CODE" field at checkout.

Only one discount code can be redeemed per order.

Discount codes cannot be applied to price- reduced items, gift vouchers and other select items, packs or brands.

Please see our discount code Terms and Conditions.

We often offer free gifts with purchase. Some free gifts require you to enter a code at checkout in the "DISCOUNT CODE / FREE GIFT" field.

It's always helpful to make sure your cart shows your free gift before you place your order.

You can find the specific details of our free gift promotions here, and on our Terms and Conditions

Only one promotional code can be redeemed per order.

We're sorry to hear you've forgotten to add your code. Promotional codes, credit notes or gift vouchers, can not  be exchanged or transferred for cash or products of similar value. Please contact us so we can assist you with this

The Maoli loyalty club is our way of rewarding you for shopping with us! In the club, you can earn rewards, gain exclusive access to sales, and so much more. There are 4 levels: Bronze, Silver, Gold, and Platinum. Easily move up a tier by earning points for every TZS you spend.

Simply join the club by signing up here, everyone can sign up for free and it's so easy to do so. Plus, you get 10% off your next order.

You can view the terms & conditions here, and the privacy policies here.

Previous spend cannot be transferred to your club membership. To ensure you earn your Maoli Points, make sure you're registered before shopping.

Each time you shop you earn points, and the higher your Maoli Club level goes. Here are the club tiers.

• Bronze = on joining
• Silver = yearly earn of 1500+ points
• Gold = yearly earn of 4500+ points
• Platinum = yearly earn 10,000+ points

Every 10,000 spent on products = you earn up-to 100 points.

100 points = Store Credit to redeem at checkout

Your yearly spend is calculated from the date you've joined the club.

Once you reach a Maoli Club level, your benefits for that level will be valid over a 12-month period from that date. If you reach a higher level within that period, you will then get the benefits of the higher level from that new date for a 12-month period.

Your Points are valid for 6 months from your last purchase.

We will send you a reminder email / SMS before they expire to make sure you don't miss out, if you are subscribed to our Reward Reminders mailing list

Please check your junk/spam folder for your welcome discount code email.

The discount code is valid and will appear in your Mail box / SMS, for 10 days from your account registration.